Refund policy

Return Policy - Instructions to return your purchased items:

Thank you for your interest in WILDCYCLER  products. We try to make the return and exchange process as easy as possible. WILDCYCLER will not authorize returns of any garments that have been worn, dirtied, or washed. 

Please try them on before using them in physical activity or washing them. Returns and exchanges can only be made when the items are in their original condition.

As long as an item is still in its original condition and packaging you are eligible for a refund or exchange. We ask that all returns be postmarked within three (3) weeks of the date that you received the order.

  1. Please email info@wildcycler.com. Tell us why you would like to return your product. Please reference your invoice number. We will email you back with return instructions.

  2. Ship your returns to: 

WILDCYCLER
179 IVY BROOK LN
CROSSVILLE, TN 38558
We suggest using a shipping service that provides a tracking number or delivery confirmation USPS Priority Mail is an inexpensive and quick service that provides a tracking number.

For exchanges, we will cover the shipping charge when mailing the new items back out to you after your exchange has been processed. Please allow one business week from the time your order is received at our facility to be processed, an e-mail notification will be sent to you once it is complete.

Shipping is Not Refundable

Shipping charges are paid to your chosen carrier (USPS, UPS or FedEx) and are non-refundable.

We are here to help you get what you need!
Phone: 515-720-4582
Email: info@wildcycler.com

Refunds:

For Security purposes, credit card numbers expire in our system after 30 days. Federal security regulations require the credit card number to expire in our systems. Your card can no longer be accessed for purchase or refunds. Refunds cannot be made after 30 days because of this regulation. We can offer exchanges or store credit  .

Guarantee:

Our products are unconditionally guaranteed against defects in materials and workmanship.  If your item is defective, please email us at info@wildcycler.com for a return label and send your defective item to us within three weeks of ship date. We will gladly replace or refund the item for you.